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Welcome to the Crowned Credit Knowledge Base! This is your go-to resource for everything you need to do your job. Whether you're brand new or a veteran, this guide will help you find what you need fast. How the Wiki is Organized Think of the wiki like a librar...

Dispute Letter Protocol At Crowned Credit, dispute letters are primarily sent electronically through our dispute management platform for efficiency, accuracy, and tracking. Hard copy letters are sent only when specifically requested or required by credit burea...

There are specific situations where disputes cannot be initiated or must be paused due to legal, compliance, or process limitations. When the entire file cannot be worked on, the sales team should be able to inform the client and refer them to alternative assi...

This page covers Setup Fees at Crowned Credit — the one-time charge required before client onboarding begins, including fee structure, process flow, refund policy, and exceptions. 1. Objective To ensure accurate, consistent, and timely collection of setup fee...

This page covers the Referral Bonus Program at Crowned Credit — how to collect referrals, track bonuses, process payouts, and communicate with referring clients. 1. Objective To encourage client referrals by providing incentives while ensuring proper tracking...

This page covers Monthly Billing Cycles at Crowned Credit — billing schedules, payment processing, follow-ups, and handling of failed payments using GHL, Discord, and internal trackers. 1. Objective Ensure consistent, timely, and accurate processing of monthl...

This page covers Payment Methods at Crowned Credit — accepted and restricted payment options, autopay setup, payment verification steps, and tracking protocols. 1. Objective Define accepted payment methods and ensure proper handling, verification, and recordi...