Books
Active Client Management
Billing Department
The Billing Operations section covers all processes related to client payments, subscriptions, and account status management. I...
Billing Operations
Complete reference for payment processing, adjustments, failed recovery, refunds, and reactivation
Client Graduation
Communication Standards
The Communication Standards section defines how team members should communicate with clients across SMS, email, and calls. It i...
Credit Case Specialists
The Credit Case Specialists (CCS) section outlines the responsibilities and workflows for managing active client accounts. It i...
CSR Foundations
The CSR Foundations book serves as the starting point for all Customer Service team members, outlining the core knowledge requi...
Dispute Strategy
Dispute process, account strategies, CSR knowledge base, SmartCredit and DisputeFox guides
History
The story behind Crowned Credit — how we started, what we’ve learned, and how our results-driven approach was built over time.
Onboarding (Day 0-30)
Onboarding Operations
The Onboarding Operations section details the processes required to successfully set up new client accounts. It includes docume...
Retention Strategy
Tech Stack Pages
How-to guides for every software tool used at Crowned Credit.
The Crowned Standard
The Crowned Standard defines the principles that guide how we operate, communicate, and serve our clients. It reflects our comm...