Recently Updated Pages
Client Onboarding Communication Scripts
This page contains all client onboarding communication scripts — covering welcome messages, docum...
Common Client Questions & Answers
"Can I See the Contract Before I Pay?" Context: Some prospects want to review the service agreem...
Escalation Triggers & Chain
This page defines all escalation triggers and the escalation chain at Crowned Credit — covering w...
Bureau & Platform Connectivity Issues
This page covers bureau and platform connectivity troubleshooting — including SmartCredit login i...
Credit Building Recommendations
This page provides credit building recommendations that CSRs share with clients — covering secure...
Score Not Moving & Credit Discrepancy Scripts
This page contains scripts for handling score-not-moving concerns and credit discrepancy situatio...
Discord Team Communication Guide
This page is the complete guide to Discord team communication at Crowned Credit — covering server...
Aircall Guide
Troubleshooting — Common Aircall Issues Caller Names Not Displaying (Shows Number Only) Symptom:...
SmartCredit Guide
This page is the complete guide to SmartCredit at Crowned Credit — covering client enrollment, cr...
DisputeFox Complete Guide
This page is the complete guide to DisputeFox at Crowned Credit — covering account setup, dispute...
GoHighLevel Complete Guide
This page covers the essential guidelines and procedures for GoHighLevel Complete Guide at Crowne...
Orientation Call
This page gives you the full script, checklist, and goals for the Orientation Call — which should...
Process Flowchart
This page maps the complete onboarding process step by step — from the moment a client pays to th...
Call Handling
This page is your complete guide to handling inbound and outbound client calls — from opening scr...
SMS Guidelines
This page covers everything you need to know about communicating with clients over SMS — our prim...
Client Lifecycle Overview
This page maps the complete journey every Crowned Credit client takes — from clicking an ad to gr...
Department Overview
Customer Service at a Glance Welcome to the Customer Service Department at Crowned Credit. This t...
Aircall Call Transfers
Overview This guide covers how to transfer calls within Aircall, since team members frequently ne...
Special Client Requests - Exclusion from Disputes
Overview Clients frequently request that certain accounts be excluded from the dispute process. T...
ChexSystems and Early Warning Services
What is ChexSystems? ChexSystems is a consumer reporting agency that tracks banking history — bou...