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How to Use This Wiki — Navigation Guide

This guide covers howWelcome to create internal links between pages, use permalinks, and reuse content across the Crowned Credit wiki.Knowledge Base! Mastering internal linking keeps our knowledge base connected and easy to navigate.

Method 1: Insert Link (Most Common)

This is theyour easiestgo-to wayresource for everything you need to linkdo toyour anotherjob. pageWhether inyou're brand new or a veteran, this guide will help you find what you need fast.

How the wiki:Wiki

    is InOrganized

    Think of the pagewiki editor,like highlighta library:

      Shelves = Departments or big categories (what you see on the texthome youpage) wantBooks to= turnTopics intowithin a linkdepartment Click the chain/link iconPages in= theThe toolbaractual (or press Ctrl+K) In the URL field, click the small book icon button next to the inputcontent — thisscripts, opensSOPs, aguides, search dialogetc. Search for the page, chapter, or book you want to link to Select it and click Save
      💡 ProQuick Tip:Start: The book icon button is the key — it lets you browse and search the entire wiki without needing to know URLs. Always use this instead of manually pasting URLs.

      Regular page URLs include the page name (called a "slug"). If someone renames the page, the old URL might break. Permalinks use the page ID instead, so they never break.

      How to Get a Permalink

        Go to the pagehome page, find your department's shelf, and click into the book that matches what you wantneed. to link to Select any text on the page — a small popup will appear The popup shows a permalink URL in an input field Click the copy button next to it The format is: https://wiki.getcrownedcredit.com/link/{page-id}
        ⚠️ Note: The permalink includes a #section at the endIt's that scrolls to where you selected. Remove the # and everything after it if you just want to link to the top of the page.simple.

        MethodFind 3:Your Include Tags (Reuse Content Across Pages)Department

        Sometimes you want the same content to appear on multiple pages without copy-pasting. Include tags pull content from one page into another — and if the source is updated, all pages that include it update automatically.

        Basic Syntax

        SyntaxYour Role
        Start Here What ItYou'll DoesFind CSR (Customer Service)IncludesCustomer ALLService contentDepartment fromshelfResponse pagescripts, withescalation IDprocedures, 5call handling, SMS templates Sales CloserIncludesSales onlyDepartment theshelfConsultation scripts, objection handling, follow-up cadences, pricing presentation Appointment SetterSales Department shelfSpeed-to-call protocol, follow-up sequences, booking process Billing TeamBilling & Payments shelfPayment processing, dunning sequences, refunds, reactivation SOPs Onboarding SpecialistClient Journey shelfDay 0-30 process, portal creation, orientation calls, onboarding calls Credit Case SpecialistCustomer Service Department shelfInbox management, dispute pipeline, client communication, cross-department support Dispute AnalystCredit Repair Operations shelfDispute strategies, account-specific sectiontactics, fromDisputeFox pageguide 10Team Lead / ManagerHR & Team shelfHiring SOPs, training programs, performance KPIs, team structure, policies Everyone (New Hire)About Us shelfCompany history, mission, core values, compliance rules

        the

        The Includefastest Tag

          Goway to thefind sourceanything: page (the page with the content you want to reuse) Select the content you want to include A popup appears — by default it shows a permalink
          1. Click the linksearch icon on(magnifying glass) at the left sidetop of any page
          Type what you're looking for — e.g., "cancellation script" or "failed payment" Results show matching pages across the popupentire wiki Click any result to switchgo directly to include tag mode Copy the include tag (looks like ) Paste it into the otherthat page where you want that content to appear
          💡⚡ KeyPro Points About Includes:Tip:
            Search Includedworks contentwith updatespartial automaticallywords whentoo. Typing "cancel" will find pages about cancellations, cancellation scripts, and cancellation processes.

            How to Navigate

            Breadcrumbs

            At the sourcetop pageof changesevery

            Userspage, needyou'll permissionsee a trail like: Home → Customer Service → CSR Response Scripts → Account Cancellation Scripts. Click any part of that trail to viewjump the source page for includes to work Includes workback up to 3that levelslevel. deep

            Sidebar

            When you're inside a book, the left sidebar shows all the pages in that book. Use it to jump between pages without going back to the shelf.

            Home Button

            Click the Crowned Credit logo or the "BookStack" text at the top-left to go back to the home page (includeall withinshelves).

            an

            Page includeFeatures withinYou anShould include)

            Know
            • IncludedTable contentof isContents NOT— searchableLong pages have a sidebar outline on the right. Click any heading to jump to that section.
            Bookmarks — Click the bookmark icon (flag) at the top of any page to save it appearsto onyour favorites for quick access later. Print / Export — onlyNeed ona physical copy? Click the originalthree source page

            Method 4: Section Anchorsdots (Link⋮) tomenu aat Specificthe Section)

            top-right

            Every heading onof a page hasand anchoose anchorPrint ID.or YouExport as PDF.

            Dark Mode — Click your profile icon → "Edit Profile" → change the theme if you prefer dark mode.

            Understanding Page Icons

            Throughout the wiki, you'll notice different colored boxes. Here's what they mean:

            💡 Blue Box — Tips, best practices, and helpful information
            ⚠️ Gold Box — Important warnings or things to be careful about
            🚨 Red Box — Critical alerts — must read, compliance rules, things that can linkget directlyyou toin trouble
            "Quoted text in gold-bordered boxes like this" — These are scripts and templates. Use them word-for-word or as a specificstarting section:point.

            Need Help?

            If you can't find what you need:

            1. OnSearch first — 90% of the targettime, page,it's hover over a heading — you may see a # link icon
            Right-click it and copy the link Or use the permalink popup method (select text near the heading) — the # portion points to that section

            Best Practices for Our Wiki

            Do Don't Link related pages together (e.g., cancellation scripts → retention scripts)Leave pages as dead ends with no links out Use the search dialog (book icon) when inserting linksManually type or guess URLs Use descriptive link text ("See the Retention Scripts")Use "click here" as link text Use include tags for shared content (CROA disclaimer, escalation chain)Copy-paste the same content into 10 different pages Use permalinks for important cross-referencesRely on slug-based URLs that break on rename

            Quick Reference: URL Formats

            Type Format Example Regular page URL/books/{book-slug}/page/{page-slug}/books/sales-training/page/full-consultation-call-script Permalink/link/{page-id}/link/198 Section link/link/{page-id}#{section-id}/link/198#bkmrk-closing-the-call Include tag{{@page-id}} or {{@page-id#section-id}}{{@198}} — pullsalready in the Fullwiki ConsultationAsk Callin Script#ask-questions on Discord — your question might help us add new content Talk to your team lead — they can point you to the right page
            📝 This wiki is always growing! When the team asks questions in Discord, we review them and add the answers here. If you notice something missing or incorrect, let your team lead know or post in #improvement-requests.
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