Discord Team Communication Guide
Chapter 5
Discord — Team Communication
Server Overview
- Server: Crowned Credit HQ
- Server ID: 1484412224037458085
- Primary internal communication tool for the entire team
- 45+ team members — Philippines, Nigeria, Colombia, Dominican Republic
- Replaces long WhatsApp threads for operations and business updates
- Bot integrations for automated alerts, task assignments, and reporting
Channel Structure & When to Use
| Channel | Purpose | Who Posts | When to Use |
|---|---|---|---|
| #agent-tasks | Task assignments for AI agents and automation work | Jethro, Peter | Assigning AI builds, reports, automation tasks |
| #blog-seo | Blog assignments, SEO updates, content approvals | Content team, Jethro | New blog briefs, SEO reports, keyword targets |
| #ideas-for-peter | Ideas and requests for Peter (AI system) | Anyone | Feature requests, new automations, improvements |
| #trends-content | Social media trends, viral content to recreate | Social media team | Sharing trending hooks, audio, formats to test |
| #general | Company-wide announcements, general updates | Leadership, managers | Policy updates, company news, celebrations |
| #billing-updates | Billing issues, payment flags, client billing notes | Billing team (Khryzza, Regine) | Failed payments, adjustments, invoice updates |
| #dispute-team | Dispute round updates, reactivations, letter notes | Dispute team, Dianna | New clients ready, round completions, bureau responses |
| #cs-escalations | Client issues that need management review | CS agents, managers | Angry |