Onboarding Requirements

All clients must provide valid identification and proof of address to proceed with onboarding and dispute processing. Proper verification supports accuracy, compliance, and timely processing.

Primary Required Documents

Document Type	Requirement
Driver’s License	Required for identity verification
Social Security Card	Must be valid and not expired
Proof of Address	Utility bill dated within the last 30 to 60 days

⚠️ Important:

Always verify that uploaded documents are clear, readable, and not cropped.
The front of the driver’s license is required — submitting only the back is not acceptable.

Alternative Documentation

Use the following alternatives only when the primary required documents are unavailable.

· W-2 form or 1099 form.

· Last resort: provide an alternative proof of address not previously submitted.

· Include the full SSN or the last 4 digits, where applicable.

Driver’s License not available:

· Passport

· State-issued ID

Proof of Address (POA) not available:

· Bank statement.

· Any official government or financial institution letter showing the client’s full name and current address.

No POA Scenarios

Scenario	Required Action
New tenant or recently moved	Request a copy of the lease agreement.
No supporting documents available	Request a PO Box as a last resort.
Client opts out of POA submission	Client must still provide an address; the Dispute Team will generate the POA.