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Round Results Call & Message Scripts

This page contains all scripts for Round Results Calls and Messages. After each dispute round is completed and the bureau responses are received, CSRs are responsible for communicating the results to clients. This communication is one of the most important touchpoints in the client journey. Results calls should be warm, celebratory when possible, educational when needed, and always include a review request for clients who had a positive experience.

Round Results CallCommunication &Protocol

Message

After each round of disputes is completed, the following process must be followed:

    Attempt to call the client first - a live call creates the best experience If no answer, leave a voicemail and immediately send the appropriate SMS Share the results summary via email (sent automatically from the system) Remind the client to log into their portal to view the full results Send the review request SMS if results are positive Log the results call attempt in GHL with outcome Schedule follow-up in GHL for 7 days to check if client saw the email

    Round 1 Results - No Answer Scripts

    SMS - After No Answer on Round 1 Results Ready — SMS NotificationCall

    Hi

    Hey {{contact.first_name}},[Name]! I just tried giving you a call to let you know your Round 1 dispute results are now available. We have also already sent out Round 2. You can view everything through the email we sent or by logging into your client portal. Have a great newsrest —of your latestday!

    SMS - After No Answer: Round 1 With No Movement Yet

    Hey [Name]! I just tried giving you a call to let you know that Round 1 of your disputes has been completed and Round 2 has already been sent out. We are not seeing much movement yet, which is fairly common for the first round. Our dispute team reviews the responses from each round and adjusts the strategy to push more aggressively in the following rounds. We will continue monitoring your file and keep you updated as the next results come in. Results vary based on individual credit reportprofiles and are not guaranteed.

    Round 2 and Beyond - No Answer Scripts

    SMS - After No Answer on Round 2 Results Call

    Hey [Name]! I just tried giving you a call to let you know your Round 2 dispute results are now available. We have also already sent out Round 3. You can view everything through the email we sent or by logging into your client portal. Have a great rest of your day!

    Review Request Scripts - After Positive Results

    Always attempt to get a Google or BBB review when results are strong. These reviews are vital to Crowned Credit growth and credibility. Send the review request in the same message as the results notification when possible.

    SMS - Review Request After Strong Round 1 Results (Google)

    Hi [Name]! Just tried to give you a call to let you know your Round 1 Results have come back. You made an incredible improvement this round and it really shows we are moving in the right direction. I have attached the results for your review. We have already sent your second round of disputes out so we will be sure to push for even more improvement. If you are happy with your experience so far, we would truly appreciate a quick 5-star review on Google. Your feedback helps us grow and continue supporting amazing clients like you. Leave a review here: https://g.page/r/CfPImaASkEdlEAI/review

    SMS - Review Request After Strong Results (BBB)

    Hi [Name]! Just tried to give you a call to let you know your Round 1 Results have come back. Amazing job on your score jump! You made an incredible improvement this round and it really shows we are moving in the right direction. We have already sent your second round of disputes out so we will keep pushing. If you are happy with your experience so far, we would truly appreciate a quick 5-star review on the BBB. Leave a review here: https://www.bbb.org/greensboro/review/1000046414/

    SMS - Review Request General (Google)

    We love sharing our client wins so that we can reach even more people who need help with their credit. If you have a moment, please feel free to leave us a quick review - it means a lot to our team! Leave a review here: https://g.page/r/CfPImaASkEdlEBM/review

    SMS - Review Request Mid Round 2 (Google)

    Hi [Name]! Just wanted to see if you had a chance to review the results from last round. We are looking forward to your next update! Amazing job on your score improvement - you are moving in the right direction and we will keep pushing. If you are happy with your experience, we would truly appreciate a quick 5-star Google review. Leave a review here: https://g.page/r/CfPImaASkEdlEAI/review

    Review Follow-Up Scripts

    SMS - 1st Follow-Up on Review Request (Google)

    Hey [Name]! Hope everything is well. Just wanted to check in and wesee if you can spare a moment to write us that quick 5-star review on Google. We would truly and sincerely appreciate hearing from you. Just click the link below: https://g.page/r/CfPImaASkEdlEBM/review

    SMS - 1st Follow-Up on Review Request (BBB)

    Hi [Name]! Hope you have roundbeen resultsdoing well. Just a friendly follow-up on the BBB review we shared earlier. Your feedback genuinely means a lot to share! Ourour team hasand reviewedwe everythingtruly appreciate you taking a moment to share your experience: https://www.bbb.org/greensboro/review/1000046414/

    SMS - Friday Review Follow-Up

    Happy Friday [Name]! Just wanted to follow up real quick on the Google review we mentioned before. If you happen to have a minute today, it would really mean a lot to us if you could share your experience with a quick 5-star review. It helps others who are looking for the same credit help find us. You can leave it here in under a minute: https://g.page/r/CfPImaASkEdlEBM/review - Thanks again and hashave updatesa ongreat yourweekend!

    dispute

    BBB progress.New WouldReview Launch Script

    We are excited to share that we were recently accredited with the BBB and are starting to collect our first reviews! If you preferhave been satisfied with our service, we would truly appreciate a call5-star orreview wouldhere: you like us to send a written summary? — Crowned Credit Teamhttps://www.bbb.org/greensboro/review/1000046414/

    Live Phone Script - Delivering Round Results

    Phone Script - Positive Results Call Opening

    "

    Hi {{contact.first_name}},[Name]! thisThis is [Agent]CSR Name] calling from Crowned Credit. I'mHow are you doing today? Great! I am calling because your latestRound credit[X] reportdispute results just came in and I havewanted updatesto on your round results. Is now a good time? [If yes]: Great! I'll pull up your file right now. So let's start withshare the good news —personally. inThis this roundround, we were able to [describe results: remove X items, update X to positive, score went up X points]. That is real progress and it shows our strategy is working. We have already submitted Round [X+1] so the work continues. Before I let you go, would you mind taking 60 seconds to leave us a quick Google review? Your experience can help someone else who is in the same situation you were in. I can text you the link right now if that is easier. [Send review link.] Thank you so much, [Name]. We are going to keep pushing for you!

    Phone Script - Minimal or No Movement Results

    Hi [Name], this is [CSR Name] from Crowned Credit. I am calling with an update on your Round [X] results. I want to be transparent with you - this round, we did not see the score movement we were hoping for, though we did [mention any items removed fromor X bureau]updated]. Here'sHere is what thatI meanscan fortell youryou: score..."

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    Nobureau Deletionsinvestigation This Round — Explanation

    Hi {{contact.first_name}}, we've completed our analysis of your latest credit report. While we didn't see any new deletions this round, thisprocess is not uncommonalways —linear. some items take multipleSome rounds toshow disputebig successfully, especially with certain creditors. Here's what we submittedjumps and others are more about laying the responses:groundwork [Detailfor perfuture item]rounds. Our team has reviewed the responses and is preparingadjusting the strategy for the next round ofto disputespush withharder updatedon strategy.the We'llremaining beitems. backI atam it.confident Stayin the process and want you to stay the course —with theus. resultsAny will come. — Crowned Credit Team

    Excellent Results Round

    {{contact.first_name}}, amazing news! 🎉 This was a fantastic roundquestions for your credit file. Here's your summary: ✅ Items removed:me? [X]Address ✅any Bureaus improved: [Experian / Equifax / TransUnion] ✅ Estimated score impact: Positive trend expected within 30 days We're making real progress. Our team will begin preparing the next round of disputes to keep the momentum going.concerns.] Thank you for trusting Crowned Credit with your journey!patience, —[Name]. CrownedWe Creditare Teamcommitted to getting you results. Results vary based on individual credit profiles and are not guaranteed.

    GHL Documentation After Results Call

    RESULTS CALL - [DATE]
    Round: [NUMBER]
    CSR: [Your Name]
    Call Outcome: Connected or No Answer
    Items Removed This Round: [NUMBER]
    Score Change: [UP/DOWN/FLAT] by [AMOUNT] if known
    Review Request Sent: Yes or No
    Client Reaction: [Brief description - positive, concerned, neutral]
    Follow-Up Set: Yes - for [DATE]
    Notes: [Any concerns, commitments, or important context]

    Results vary based on individual credit profiles and are not guaranteed.

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