Role Overview

Credit Case Specialists (CCS) are responsible for relationship management for active clients who have completed onboarding. This includes reviewing credit reports, providing credit guidance, monitoring progress, and maintaining consistent communication regarding results and next steps.

The CCS role covers core client-servicing functions related to credit repair. CCS act as the primary point of contact once a file is active, helping ensure the case progresses without unnecessary delays and that client concerns are addressed appropriately.

CCS are expected to:

·         Analyze credit reports and provide appropriate feedback to clients.

·         Monitor dispute progress and results across rounds.

·         Communicate updates, expectations, and next steps clearly.

·         Handle client questions, concerns, and escalations related to the credit file.

·         Refer clients with specialized concerns to the appropriate channels when needed.

The goal of a Credit Case Specialist is to drive measurable improvements on the client’s credit report while maintaining client confidence and retention throughout the process.