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Monthly Billing

This page covers Monthly Billing Cycles at Crowned Credit — billing schedules, payment processing, follow-ups, and handling of failed payments using GHL, Discord, and internal trackers.

1. Objective

Ensure consistent, timely, and accurate processing of monthly client payments.

2. Scope

All clients on recurring service plans. Covers billing schedules, payment processing, follow-ups, handling of failed payments and exceptions using GHL, Discord, and internal trackers.

Quick Reference Summary

Section Key Detail
Invoice CreationSent 3 days before billing date
Recurring BillingMonthly on selected date, autopay by default, auto-drafts at 3:00 PM EST
Split PaymentsAllowed only within the same calendar month
Failed PaymentsNotified via Discord (Failed Payments Channel), logged in tracker
Payment ExtensionsCase-by-case, documented in GHL

3. Invoice Creation

Invoices sent 3 days before the billing date. The first monthly billing date may be adjusted. Subsequent billing follows the fixed recurring date.

See also: Invoice Creation SOP for full step-by-step instructions.

4. Recurring Billing

Clients billed monthly on their selected date. Autopay is the default method.

     Note: Auto-drafts process at 3:00 PM EST on the billing date.
     Warning: Split payments are only allowed within the same calendar month. No cross-month splits.
See also: Recurring Billing SOP for full step-by-step instructions.

5. Failed Payment Handling

Billing team notified via Discord (Failed Payments Channel). Client logged in tracker.

See also: Failed Payment Handling SOP for full step-by-step instructions.

6. Payment Extension

Handled on a case-by-case basis. All extensions must be documented in GHL.

See also: Payment Extension SOP for full step-by-step instructions.

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