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Account Reactivation SOP

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Crowned contentCredit —– eligibility,Reactivation feeSOP

structure

4. (<Reactivation Process

Eligibility: Clients who are paused, suspended, terminated, or canceled.

Fee Structure & Conditions

#ConditionActionTracker 1Account deactivated less than 2 months:monthsCharge monthly payment + tax + $50 reactivation;reactivation fee.
Example: Essentials $99 + tax = $101.97 + $50 = $151.97Reactivation Tracker 2Account deactivated more than 2 monthsClient must sign up again as a new client.
getcrownedcredit.com/pricingClosed List Tracker

Steps to Set Up Reactivation Invoice (<2 Months)

    Payment Tab → All Invoices → +NEW → NEW INVOICE Label: "Reactivation" Enter client info (use email) Set Due Date per client request Add products: Previous plan (e.g., Essentials) = $99 + Apply tax. Add Reactivation Fee: $50 (no tax) via + icon. Verify Total ($151.97 for Essentials) Send via Email
    Once Payment Received: Assist client until fully set up. Update GHL notes: "Client reactivated → Active". Send confirmation message.

    Steps for >2 months:Months newDeactivated

    signup)
      Payment Tab → All Invoices → +NEW → NEW INVOICE Label: Leave as "NEW INVOICE" Enter client info (email) Due Date per client request Add product: Client's selected plan (Essentials/Accelerated/Momentum), invoiceverify setupupfront amount. Do not apply tax. Verify Total ($150 for EM) Send via Email
      Once Payment Received: Same steps foras bothabove scenarios,— assist client, update GHL notes, send confirmation.

      5. Reactivating Client Profile in DisputeFox (DF)

        Search for client name If showing import overdues: Get most recent credit report, update file with previous rounds left out Change Archived → Active Move to Folder: Active Client Portal Settings: Turn ON Check: Status (Slow Delete of EM or Accelerated), Password (format Name123 e.g. Khryzza123), Credit monitoring logins (functional, up to date with 3B) Assign to: Crowned Credit 4 Inform GC WhatsApp / Dianna Dispute Team that client is active and ready for import Update Reactivation Google Sheet Tracker for commission

        Notes & Reminders

          Always confirm client requested due dates. Double-check totals including reactivation steps,fee notes/reminders.and tax. Ensure accounts and portal fully functional before marking active. Keep documentation for tracking, auditing, and commission. Track by period: <2 months = Reactivation Tracker | >2 months = Closed List Tracker
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