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Account Reactivation SOP

Crowned Credit – Reactivation SOP

4. Reactivation Process

Eligibility: Clients who are paused, suspended, terminated, or canceled.

Fee Structure & Conditions

#ConditionActionTracker
1Account deactivated less than 2 monthsCharge monthly payment + tax + $50 reactivation fee.
Example: Essentials $99 + tax = $101.97 + $50 = $151.97		Reactivation Tracker
2Account deactivated more than 2 monthsClient must sign up again as a new client.
getcrownedcredit.com/pricing		Closed List Tracker

Steps to Set Up Reactivation Invoice (<2 Months)

  1. Payment Tab → All Invoices → +NEW → NEW INVOICE
  2. Label: "Reactivation"
  3. Enter client info (use email)
  4. Set Due Date per client request
  5. Add products: Previous plan (e.g., Essentials) = $99 + Apply tax. Add Reactivation Fee: $50 (no tax) via + icon.
  6. Verify Total ($151.97 for Essentials)
  7. Send via Email
Once Payment Received: Assist client until fully set up. Update GHL notes: "Client reactivated → Active". Send confirmation message.

Steps for >2 Months Deactivated

  1. Payment Tab → All Invoices → +NEW → NEW INVOICE
  2. Label: Leave as "NEW INVOICE"
  3. Enter client info (email)
  4. Due Date per client request
  5. Add product: Client's selected plan (Essentials/Accelerated/Momentum), verify upfront amount. Do not apply tax.
  6. Verify Total ($150 for EM)
  7. Send via Email
Once Payment Received: Same steps as above — assist client, update GHL notes, send confirmation.

5. Reactivating Client Profile in DisputeFox (DF)

  1. Search for client name
  2. If showing import overdues: Get most recent credit report, update file with previous rounds left out
  3. Change Archived → Active
  4. Move to Folder: Active Client
  5. Portal Settings: Turn ON
  6. Check: Status (Slow Delete of EM or Accelerated), Password (format Name123 e.g. Khryzza123), Credit monitoring logins (functional, up to date with 3B)
  7. Assign to: Crowned Credit 4
  8. Inform GC WhatsApp / Dianna Dispute Team that client is active and ready for import
  9. Update Reactivation Google Sheet Tracker for commission

Notes & Reminders

  • Always confirm client requested due dates.
  • Double-check totals including reactivation fee and tax.
  • Ensure accounts and portal fully functional before marking active.
  • Keep documentation for tracking, auditing, and commission.
  • Track by period: <2 months = Reactivation Tracker | >2 months = Closed List Tracker
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