Account Pause & Suspension SOP

Full content — Pause (client-requested, 14-day no-fee window, after 14 days $50 fee, after 2 months new plan required), Suspension (credit monitoring issues - 5 day auto-suspend, 14 days = reactivation fee; incomplete onboarding - 21 day grace period), System updates, Resolution steps, Client scripts (pause request, pause confirmation, CM suspension, reactivation message, new plan over 2 months).