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This page covers the essential guidelines and procedures for GoHighLevel Complete Guide at Crowned Credit. Use the sections below to quickly find the information you need. GoHighLevel (GHL) — Complete Guide GoHighLevel is Crowned Credit's CRM, automation engin...

This page is the complete guide to DisputeFox at Crowned Credit — covering account setup, dispute round management, letter generation, client tracking, and system administration. This page covers the essential guidelines and procedures for DisputeFox Complete ...

This page is the complete guide to SmartCredit at Crowned Credit — covering client enrollment, credit report monitoring, score tracking, and integration with our dispute workflow. This page covers the essential guidelines and procedures for SmartCredit Guide a...

Troubleshooting — Common Aircall Issues Caller Names Not Displaying (Shows Number Only) Symptom: Incoming calls show only the phone number instead of the client name, even for known contacts. Possible Causes: Aircall-GHL sync issue — Contact sync between Air...

This page is the complete guide to Discord team communication at Crowned Credit — covering server structure, channel purposes, communication etiquette, and daily workflows. This page covers the essential guidelines and procedures for Discord Team Communication...

This page contains scripts for handling score-not-moving concerns and credit discrepancy situations — covering client reassurance, investigation steps, and escalation protocols. This page covers all scripts for handling situations where clients are concerned a...

This page provides credit building recommendations that CSRs share with clients — covering secured cards, authorized user strategies, credit utilization tips, and long-term credit health. This page provides all Credit Building Recommendations scripts and guida...

This page covers bureau and platform connectivity troubleshooting — including SmartCredit login issues, bureau freeze/thaw procedures, identity verification problems, and platform error resolution. This page covers all scripts and troubleshooting procedures fo...

This page defines all escalation triggers and the escalation chain at Crowned Credit — covering when to escalate, who to contact, response time expectations, and resolution tracking. This page defines the complete Escalation Triggers and Escalation Chain for C...

"Can I See the Contract Before I Pay?" Context: Some prospects want to review the service agreement before committing. This is their legal right under CROA (Credit Repair Organizations Act). How to Handle This Do NOT push back. Clients have a federal right t...

This page contains all client onboarding communication scripts — covering welcome messages, document collection requests, portal setup instructions, and first-week check-in templates. This page provides all Client Onboarding Communication Scripts for Crowned C...

This page contains all round results call and message scripts — covering how to communicate dispute outcomes, explain bureau responses, set expectations for next rounds, and handle client reactions. This page contains all scripts for Round Results Calls and Me...

This page details Crowned Credit's Referral Bonus Program SOP — covering how to collect referral info, verify eligibility, process payouts, and ensure every client who refers a new customer is properly rewarded.

Overview This page outlines how the dispute process works at Crowned Credit, from onboarding completion to graduation. The goal is to give CSRs a clear understanding of what happens behind the scenes, so they can confidently explain timelines, results, and exp...

Overview This section provides guidance on how different account types are handled, and how CSRs should explain them to clients in situations where additional context may be necessary. Although generally, all disputes are grounded in different sections of cons...

Overview This is the frontline response system. Use this to handle objections, concerns, and questions confidently. Mail Concerns Client: “I’m not receiving anything” Response:           Not all disputes generate mail consistently. Results are still being proc...

This document outlines the complete Day 0–30 onboarding process for new Crowned Credit clients, defining exactly who does what and when to ensure every client starts strong and stays engaged. Overview The first 30 days define the entire client relationship. Ev...

This guide covers active client management — the ongoing processes for monitoring, communicating with, and delivering consistent results for current Crowned Credit clients throughout their journey. Overview After the initial onboarding is complete and Round 1 ...