GHL Timezone & Daylight Saving Time (DST) Troubleshooting

GHL Timezone & Daylight Saving Time (DST) Troubleshooting 
 Problem 
 Automated messages, appointment confirmations, or reminders show the wrong time — usually off by 1 hour during DST transitions, or showing Eastern time when the client is in a different timezone. 
 Common Scenarios 
 1. Automated Appointment Confirmations Show Wrong Time 
 Example: Client in Mountain Time (MDT) books for 5:00 PM their time (7:00 PM EDT). The automated confirmation says 5:00 PM EDT instead of 5:00 PM MDT or 7:00 PM EDT. 
 Why: GHL automations may default to the sub-account's timezone (Eastern) instead of the client's local timezone when sending confirmations. 
 2. Reminders Sent at Wrong Hours 
 Example: A "morning reminder" sends at 6:00 AM Eastern, which is 3:00 AM Pacific — waking up West Coast clients. 
 Why: Workflow time-based triggers use the account timezone unless specifically configured otherwise. 
 3. DST Transition Confusion 
 Example: After clocks spring forward or fall back, appointment times are off by 1 hour for a few days. 
 Why: Some cached calendar data or third-party integrations may not immediately adjust for DST. 
 How to Handle It 
 For Appointment Booking (Setters & Closers) 
 
 ALWAYS confirm the client's timezone before booking — ask: "What time zone are you in?" 
 State the time in BOTH timezones when confirming: "That's 5:00 PM your time, which is 7:00 PM Eastern" 
 Add a note in GHL on the contact record with their timezone (e.g., "Client TZ: Pacific") 
 If using the AI bot or Peter for booking: make sure the timezone is explicitly stated in the booking request 
 
 For Automation/Workflow Issues 
 
 Report to #improvement-requests and tag Sam with:
 
 Client name 
 What time was shown in the automated message 
 What time it should have been 
 Client's timezone 
 
 
 Sam can adjust the workflow to use the contact's timezone field instead of the account default 
 
 GHL Timezone Settings (Admin Reference) 
 
 Account timezone: Settings → Business Info → Timezone (set to America/New_York) 
 Contact timezone: Each contact can have a timezone field — automations can reference this with custom values 
 Calendar timezone: Settings → Calendars → each calendar has its own timezone setting 
 Workflow time triggers: Can be set to "Contact's timezone" instead of "Account timezone" in the trigger settings 
 
 Best Practice 
 
 When in doubt, state times in Eastern AND the client's timezone 
 During DST transitions (March & November), be extra careful with appointments booked the week before the change 
 If a client complains about a wrong-time message, apologize and rebook — don't argue about timezones 
 
 
 Page created by Peter (Wiki Builder) — April 17, 2026 
 Source: Team Discord #improvement-requests (Heinz, April 6 & March 31, 2026)