# Marking Client Payments as Paid
## Marking Client Payments as Paid — SOP
**This SOP ensures accurate and timely payment processing for all Crowned Credit clients. Billing team members must verify, acknowledge, mark, and confirm every payment received — whether via website, Zelle, or Cash App — to prevent duplicate billing and maintain clean records.**
## Scope
| Payment Source | Notes |
|---|
| **Website Purchase** | Automatically logged; verify in GHL against invoice |
| **Zelle** | Manual confirmation required; notify billing department |
| **Cash App** | Manual confirmation required; notify billing department |
## Procedure
**Step 1 — Review Payment Notification**
Verify notification from source. Confirm **client name**, **payment amount**, and ensure it matches the correct invoice/account.
**✅ Step 2 — Acknowledge the Notification**
React to the payment notification with a check mark **✅** to indicate payment is being reviewed and processed. This signals to the team that it's being handled.
**Step 3 — Mark Invoice as Paid**
Once fully verified, locate the corresponding invoice in **GHL** and update the status to **"Paid"**.
**Step 4 — Confirm Completion**
Reply directly to the same notification with:
📩 **Confirmation Response**
"Marked as paid."
This ensures **visibility, accountability, and confirmation** for the entire team.
## Important Notes
> ⚠️ **Always verify payment details BEFORE marking as paid.**- **Do not mark without confirmation.** Unverified markings can cause duplicate billing or missed updates.
> - Complete all updates **promptly** to maintain accurate records.
> - If source is **Zelle or Cash App** — manual verification is always required before any action.